My Luggage Seems to Be Missing!
C: Clerk 客服人員
P: passenger 旅客
C: May I help you?
P: I hope so. I’d like to look for my luggage. I can’t find it and I think my luggage seems to be missing. Just one, a medium sized red case with wheels You can also see my name tag on top of it. It’s got all my clothing and laptop inside.
C: OK sir. Could I have your name?
P: Malone, Kao.
C: Could you spell that?
P: M-a-l-o-n-e K-a-o.
C: And could I see your claim tag please?
P: Here it is.
C: You’re on Flight 605 from Taiwan, Is that correct?
C: Just one minute. I’ll check it for you. Well, I am afraid that your luggage has been misplaced in the luggage claim area.
P: I’ve got very important data in my laptop. How soon can I get it back?
C: I’m terribly sorry, sir. But we’ll do everything we can to get your luggage back as soon as possible. .And here is the claim form. Just fill it out with your tag number. We will reach you and deliver to your hotel once we find it. How long and where are you going to stay?
P: Alright, I will stay at the Hilton Hotel, Room 777 for two or three day, You can contact me there, but what if you can’t find it?
C: Don’t worry sir; we’ll definitely pay you compensation according to regulation if we can’t find it. We’ll find it out and deliver it to you immediately.
P: That’s fine. Thanks.